RGS Customer Service Masterclass Training Series
Perfect Your Customer Service Skills and Boost Your Business
Ready to take your B2B Customer Service to the next level? With the RGS Customer Service Masterclass Training Series, you can build a world-class Customer Service function that not only enhances your Customer Experience (CX) but also creates a reliable revenue stream for your business.
Did you know that 86% of B2B buyers are influenced by customer service interactions? It's a key differentiator! Your customers are smarter than ever, making their choices based on the experiences they have with your company. Let's make sure they choose you!
Your Customer Service team isn't just for solving problems. When equipped with the right skills and knowledge, they can become a formidable force in generating revenue. Our series will show you how to empower your team with the business acumen needed to leave your competition behind.
If you've ever faced challenges in upskilling your Customer Service team or wondered how to reduce customer churn, you're not alone! This masterclass is designed to tackle these hurdles head-on.
Join us in this journey to not only meet but exceed customer expectations. Let's make your Customer Service team a trusted partner that your customers can't live without.
Got questions or ready to enroll? Reach out today and let's get started on creating the best Customer Service experience for your business!
Key Takeaways
- Differentiate Customer Roles: Discover the nuances between Customer Support, Customer Success, Customer Service, and Customer Experience (CX).
- Unlock Revenue Streams: Learn the art of up-selling and cross-selling through Customer Service. Yes, your service team can drive revenue!
- Delight Your Customers: Go beyond satisfaction—aim for delight with the skills you'll master here.
- Embrace Technology: Understand the role of AI and technology in creating seamless and interconnected Customer Service experiences.
Course Authors
Bob Britton
Charlie Forty
Charlie Forty
Bob Britton, CEO & Founder of Revenue Generation Strategies, LLC (RGS), has 30+ years of military and F500 corporate Sales leadership experience. He focuses on increasing SMB & mid-market top-line revenue by reducing a company’s internal friction, creating customer-centric cultures, and training and coaching all customer-facing teams.
Charlie Forty
Charlie Forty
Charlie Forty
Charlie Forty, President & Founder of 40 & Co. Talent Solutions, brings over 20 years of global talent development and learning leadership experience. He helps organizations of all sizes enhance performance, build people-centric cultures, and leverage innovative learning technologies. Charlie enables his clients to streamline talent opera
Charlie Forty, President & Founder of 40 & Co. Talent Solutions, brings over 20 years of global talent development and learning leadership experience. He helps organizations of all sizes enhance performance, build people-centric cultures, and leverage innovative learning technologies. Charlie enables his clients to streamline talent operations and invest in solutions that unlock each team member’s potential.